AI Chatbot Development
Conversational assistants for support, sales and internal operations, grounded in your knowledge with RAG. Evaluated for accuracy, with clean hand-off to a human when it matters.
Chatbots that actually help
A useful chatbot answers from your real knowledge, knows when it does not know, and hands off cleanly to a person. The failure mode to avoid is a confident assistant that invents answers.
We ground chatbots in your content with retrieval, evaluate them against real questions, and wire in the hand-off and system integrations so they fit how your teams already work.
- Grounded in your knowledge with RAG, with citations.
- Evaluated against real questions before it goes live.
- Clean hand-off to a human and integration with your tools.
What we deliver
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Grounded answers
Retrieval over your documentation and systems so responses are accurate, current and traceable to a source.
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Hand-off and escalation
Logic that recognises when to bring in a human and passes full context to your support or sales tools.
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Integrations
Connections to the help desk, CRM and internal systems your teams already use, so the chatbot acts, not just talks.
Frequently asked questions
How do you stop a chatbot making things up?
We ground it in your own content with retrieval and evaluate answers against real questions, so it answers from sources and defers when it is unsure.
Can it connect to our help desk and CRM?
Yes. We integrate with the tools your teams already use so the assistant can look things up, create tickets and hand off with full context.
What happens when it cannot answer?
It escalates to a human and passes the full conversation and context, so the customer is never stuck in a loop.
Give customers a faster first answer
Tell us where a chatbot would help most. We will scope one that is accurate, grounded and safe to put in front of customers.